As a dropshipper, tracking your packages is essential to ensure smooth order fulfillment and provide accurate information to your customers. While the tracking process may vary depending on the platform and shipping carrier used by your supplier, here are some general steps to help you track a dropshipping package.
Obtain Tracking Number: Your supplier should provide you with a tracking number for each shipped order. This number is unique to each package and serves as a reference to track its journey. Contact your supplier or check your order details on the dropshipping platform to obtain the tracking number for a specific package.
Shipping Carrier: Determine which shipping carrier is responsible for delivering the package. Common carriers used in dropshipping include USPS, UPS, FedEx, DHL, and ePacket (for AliExpress). The carrier will play a crucial role in tracking the package throughout the delivery process.
Visit the Carrier’s Website: Once you have the tracking number and know the shipping carrier, visit the official website of the carrier. Look for the “Track & Trace” or “Tracking” section on their website. This is where you can input the tracking number to get real-time updates on the package’s location and estimated delivery date.
Enter Tracking Number: On the carrier’s tracking page, enter the tracking number provided by your supplier into the designated field. Some carriers may require additional information, such as the recipient’s zip code or country of origin. Fill out the required fields accurately to initiate the tracking process.
Review Tracking Information: After entering the tracking number, the carrier’s website will display the latest tracking information available. This typically includes the package’s current location, transit history, and expected delivery date. Monitor this information regularly to stay informed about the package’s progress.
Set Up Notifications: Many carrier websites offer notification services that allow you to receive updates via email, SMS, or mobile app notifications. Sign up for notifications to receive timely updates on the package’s status, delivery delays, or any other relevant information. This helps you stay proactive and address potential issues promptly.
Track Package Through Multi-Carrier Platforms: If your dropshipping business utilizes multiple carriers, you can use tracking platforms like 17TRACK, PackageRadar, or AfterShip to track packages from various carriers in one place. These platforms aggregate tracking information from different carriers, simplifying the tracking process for you.
Communicate with Customers: As a dropshipper, it’s crucial to keep your customers informed about their package’s whereabouts. Regularly update them with the tracking information you receive from the carrier. Provide clear instructions on how they can track their package independently by sharing the carrier’s website or tracking link.
Address Tracking Issues: In some cases, tracking information may not update immediately or appear incomplete. This can happen due to delays in data synchronization between carriers or technical glitches. If you encounter tracking issues or notice prolonged periods without updates, contact the carrier’s customer service for assistance. They can provide more information and help resolve any concerns.
Follow Up with Supplier: If there are significant delays or issues with package delivery, communicate with your supplier for further clarification. They may have additional insights or alternative solutions to ensure the package reaches its destination successfully. Maintain open lines of communication with your suppliers to address any shipping-related concerns promptly.
Remember that tracking packages is an integral part of running a successful dropshipping business. By following these steps and staying proactive in monitoring and communicating tracking information, you can provide a seamless customer experience and address any issues that may arise during the shipping process.