When you’re dropshipping, it’s crucial to provide your customers with a tracking number so they can monitor the progress of their orders. In this article, we’ll walk you through the process of obtaining a tracking number for items when dropshipping.

Choose a Reliable Supplier:
To ensure smooth order fulfillment and obtain tracking numbers, it’s essential to work with reliable suppliers. Look for suppliers that offer shipping services with tracking capabilities. Platforms like AliExpress have numerous suppliers who provide this feature.

Communicate with Your Supplier:
Once you’ve chosen a supplier, establish clear communication regarding tracking numbers. Contact them before placing an order and inquire about their shipping methods and whether they provide tracking information. It’s important to confirm that they can meet your requirements.

Request Tracking Numbers:
When placing orders with your supplier, make sure to request tracking numbers for each item. Some suppliers may automatically provide tracking numbers, while others require you to ask for them explicitly. Clearly communicate your expectations to avoid any misunderstandings.

Track Packages on Supplier’s Platform:
Many suppliers have their own platforms or websites where you can track packages. They often provide tracking links or access to tracking information directly on their platform. Check if your supplier offers this service and guide your customers accordingly.

Utilize Third-Party Tracking Services:
If your supplier doesn’t provide a tracking platform, consider utilizing third-party tracking services. Websites like 17track.net, Track24, or AfterShip allow you to input the tracking number provided by your supplier and monitor the package’s progress. These services consolidate tracking information from various carriers into one place.

Inform Customers:
Once you receive the tracking numbers from your supplier or generate them through a third-party service, promptly update your customers. Send them an email or message with the tracking number and instructions on how to track their package. Provide a direct link if possible, making it easier for customers to access the tracking information.

Follow Up with Suppliers:
Keep in touch with your suppliers throughout the shipping process. Inquire about any potential delays or issues that may affect delivery times. Regular communication helps you stay informed and enables you to provide accurate updates to your customers.

Handle Customer Inquiries:
Occasionally, customers may have questions or concerns about their packages. It’s important to promptly respond to these inquiries and provide assistance. Address any issues related to tracking numbers, delays, or missing packages professionally and with empathy.

Continuously Monitor Orders:
Stay vigilant and monitor the progress of orders regularly. Keep track of any changes in shipping status or unexpected delays. This proactive approach allows you to address any potential issues promptly and keep your customers informed.

Offer Order Tracking on Your Website:
Consider integrating a tracking feature on your website. Many e-commerce platforms offer plugins or apps that allow you to display order tracking information directly on your store. This enhances the customer experience by providing a seamless tracking process without redirecting them to external tracking services.

In conclusion, obtaining tracking numbers for items when dropshipping is essential for ensuring transparency and customer satisfaction. Choose reliable suppliers, request tracking numbers during the ordering process, utilize supplier platforms or third-party tracking services, inform customers promptly, and handle inquiries professionally. By following these steps, you’ll enhance the overall dropshipping experience and build trust with your customers.